MaxSea Support and Training Services

After receiving several requests from MaxSea users, we have decided to launch new Support and Training services, which aim to provide a more advanced level of customer service at very affordable prices. However, we will continue to provide standard technical support for free.

MaxSea Support Services

MaxSea Training Services

Our users can now take advantage of the following options:

Software installation: A MaxSea Support Technician remotely takes control of your computer in order to install your software for you. You can stay in the comfort of your own living room while this service is being carried out.

Chart installation: A MaxSea Support Technician remotely takes control of your computer in order to install all the charts that you have purchased – raster/vector charts, 3D data and high resolution satellite photos.

Software and chart installation: If you would like both your software and charts to be installed by a MaxSea representative, this option offers all the convenience at a reduced overall price.

1H Remote training: This option is for customers who wish to receive one-on-one training on the basic, most frequently-used features in MaxSea software. Again, a technician will remote into your computer and show you how to use each feature while explaining it to you over the phone.

3H Remote training: For customers who would like to receive a more in-depth one-on-one training in a range of more advanced topics such as radar/ sounder integration.

2 day In-Person course: This course is a fully-immersive 2 day programme offered in the Barcelona MaxSea office with our highly-trained technicians. You will have the opportunity to learn about all of the software functionalities and also ask any questions that you may have. These courses are carried out in very small groups so that you receive full attention.

Whether you are a beginner or just in need of a little extra help, MaxSea has a Support and Training Service solution for you. For more information, please see https://www.maxsea.com/store#services

More information at http://www.maxsea.com/support/support_and_training_services

Purchase one of these services at https://www.maxsea.com/store#services

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How to use MaxSea TimeZero on iPad

Update (March 2013): It came to our attention that the latest version of Splashtop Remote requires an Internet connection.

The MaxSea TimeZero App for iPad is now available, and you can find more information about this product here. This is a standalone navigation system which does not require the user to own a PC-based TimeZero software product.

If however, you prefer to continue using your iPad as a remote control/display system for your TimeZero software, continue reading…

Follow these steps to connect your iPad to your computer and use MaxSea TimeZero as a remote screen.

How to use MaxSea TimeZero on your iPad 3

The MaxSea TimeZero  App is available now!As we announced in 2011, MaxSea TimeZero is available on iPad through a special configuration. With a remote PC manager and a WiFi access point, you can work directly from your iPad on the deck of your boat while having MaxSea TimeZero installed on your PC inside.

How to use MaxSea TimeZero on your iPad 2

The connection between the two systems is completely wireless and enables you to access all software features, especially suited for touch screens like the iPad, even though it will work slower than a regular PC.

In order to follow these procedure, you have to download a remote desktop application like Splashtop Remote Desktop for iPad.

 1 – Install Wi-Fi antenna’s driver (Realtek RTL 8192)

[Choose Language] > Next > Next

Start Menu > All Programs > Realtek 11n > Realtek 11n USB Wireless LAN Utility

Mode > Access Point (this step can take some time) > OK

Configuration > Network name (for example: boat_AP > WEP Encryption > Phone number > Phone number > OK

Start Menu > Connexions > Wireless Connexion X

Properties > TCP/IP Internet Protocol> IP: [Your IP number] / Mask : 255.255.255.0 > OK > OK > Close

2 – Deactivate Windows Firewall

Control Panel > Windows Firewall > Deactivate > OK

3 – Install SplashTop

Accept > Next > Finish > Reach > Next > Password (2 times) > Next > Play

4 – On the iPad

Connect to Internet

AppStore > Splashtop > Buy > Follow process

Settings > Wifi > boat_AP > WEP Key (Phone number) > Join

Blue arrow on the right of « boat_AP » > Static > IP: [Your IP number] / Mask : 255.255.255.0

iPad Home button

Splashtop > Blue arrow next to computer detected in a few seconds > Password > Save

Name > Connect

5 – Done!

This Step-by-step procedure aims to answer the numerous requests we receive from our users. However, MaxSea International doesn’t provide technical support on this matter.

How to use MaxSea TimeZero on your iPad
If you have any further questions, please contact us at info@maxsea.fr. If you are already using MaxSea TimeZero on iPad, feel free to give us feedback on Facebook, Twitter or here!