After receiving several requests from MaxSea users, we have decided to launch new Support and Training services, which aim to provide a more advanced level of customer service at very affordable prices. However, we will continue to provide standard technical support for free.
Our users can now take advantage of the following options:
Software installation: A MaxSea Support Technician remotely takes control of your computer in order to install your software for you. You can stay in the comfort of your own living room while this service is being carried out.
Chart installation: A MaxSea Support Technician remotely takes control of your computer in order to install all the charts that you have purchased – raster/vector charts, 3D data and high resolution satellite photos.
Software and chart installation: If you would like both your software and charts to be installed by a MaxSea representative, this option offers all the convenience at a reduced overall price.
1H Remote training: This option is for customers who wish to receive one-on-one training on the basic, most frequently-used features in MaxSea software. Again, a technician will remote into your computer and show you how to use each feature while explaining it to you over the phone.
3H Remote training: For customers who would like to receive a more in-depth one-on-one training in a range of more advanced topics such as radar/ sounder integration.
2 day In-Person course: This course is a fully-immersive 2 day programme offered in the Barcelona MaxSea office with our highly-trained technicians. You will have the opportunity to learn about all of the software functionalities and also ask any questions that you may have. These courses are carried out in very small groups so that you receive full attention.
Whether you are a beginner or just in need of a little extra help, MaxSea has a Support and Training Service solution for you. For more information, please see https://www.maxsea.com/store#services
More information at http://www.maxsea.com/support/support_and_training_services
Purchase one of these services at https://www.maxsea.com/store#services